Customer Feedback

Your feedback…it’s still coming in!

• Good Morning – A big thank you.  The service you provided was wonderful.  Your website is lovely, and ordering was easy.  I was very impresssed with the quick service.  Ordering the box was a late decision, and a birthday gift rather than christmas, and I has assumed I had left it a bit late !  I was wrong.  The box was going to Oxford and I am in London.  Your driver called from the delivery address as no one was home, which I was very glad about.  A job well done from you all.  The lady I had ordered it for liked it so much, she doesn’t want to leave it outside!!!  Thank you again.
• I was very pleased with my Plantabox experience.   I ordered one as a gift for my Grandmother, and was extremely impressed when it was delivered to her within only a few days of me having placed the order.  She is very happy with the gift and I believe she has already planted her bulbs ready for the spring.  The website was easy to use, with a variety of options for personalising your planter, and there is a good selection of sizes and plant types.  I would recommend the site to a friend, and particularly those struggling for thoughtful present ideas.
• Wife loved the plantabox. Thought it a really different gift and has pride of place in the lounge. Saw your advert in the good homes magazine, advertising does work!
•Very simply: Superb!! This latest purchase was the second one I have bought as a gift – and both recipients loved them!  Your customer service team have also been superb. The latest one had a bit of a hold up due to you not having the bulbs in stock – but I received a call to advise me and was given the option of the box being sent and bulbs to follow or wait for all until you had bulbs in – I opted for the latter on advice from your employee and it was only a couple of days delay but still in plenty of time for Christmas – wonderful – especially in the bad weather we experienced at that time. Will certainly order again and have recommended you to friends.
• This is the second time I have used your fabulous service and I have to say once again the recipients were blown away by the genius gift idea.  I purchased it not all that well in advance of Christmas (!!) and I was blown away by the speed at which you managed to deliver to the delivery address.  I should note that several other suppliers didn’t even come close to delivering the right side of Christmas.  So in spite of all the ice and snow and logistical chaos at that time you guys delivered in bucket loads – thank you. Living in Australia it often feels like pot luck when you order on line to deliver to family in the UK – never quite sure if it will make it, but I have no fear of that happening with you guys and I will not hesitate to buy again.  Family members have already been asking for your details…which of course I have shared.  In fact so happy am I with your service I shall go and give you a plug on Facebook right now!
• The box arrived quickly despite the snow and it was fantastic.  A brilliant present!  I will definitely be buying more.  Many thanks
• Box arrived in perfect timing – our friends thought it was perfect and the most original present they had had in a long time. Will definitely order again.
• Brilliant service and the two Christmas presents were immediately loved – thank you for getting them to me so quickly despite the pre Christmas blizzards.  I would recommend Plantabox to others as innovative and fun presents!  With thanks and best wishes for a busy 2011
•I bought 2 boxes from you, one as my dogs toy box and the other as a different anniversary present for my parents.  I was a little disappointed that I couldn’t purchase a planted one but it was too close to Christmas. They loved the box and the plants I put in it. The toy box is a perfect size.  I was very impressed with the speed of delivery and the final product.
• I received the 2 products in ample time for Christmas so it is a good delivery service you operate. I used the first box / crate as a hamper for my husband and filled it with lots of hand made jams, chutneys, cheeses, pickles etc for which it was absolutely perfect. Once he emptied it, he planted it out and the product now sits on our patio. My husband planted out the second box / crate and we gave it to my nan and grandad for Christmas. They were over the moon as I had chosen their names and their date of marriage for the text on their box. So the products were very well received. There’s only one thing I can think to mention and that is that they are very much unknown so maybe a bit more mainstream advertising would help to get the name out there. Many thanks to you all again
• Excellent Christmas present. Very impressed with speed of delivery, especially in run up to Christmas. Quality Street chocs a nice touch!
• I think your products are an excellent idea. I ordered a plantabox for my Mum and Dad as they are currently building a new house. I thought it would be really special to have the name of their new house recorded on one of your rustic crates. It looks amazing and they were really touched. The box arrived promptly despite the awful weather before Christmas and even had some choccies accompanying it! I wouldn’t hesitate to recommend you to others and will definitely be investing in my own crate at some point in the future. Thank you.