From one of our lovely customers…
To all at Plantabox,
Just wanted to drop you an email to say the biggest thank you for not only the beautiful crate (see photos) but the incredible customer service that went above and beyond anything I could have expected. Firstly when I need the order in a hurry the team could not have been more accommodating and helpful when I need the box for the coming Saturday. Unfortunately due to a delivery mix up, bank holidays and other life curveballs (!) it seemed like the box wouldn’t be there until the following Tuesday!! I rang Plantabox on Friday to explain this and for no extra charge and without hesitation they told me they would get my order to me on time. As promised a new box had been personalised, posted and was with me by 9am the very next day!! I can’t thank Plantabox more and am so grateful it was here in time. It was a wedding gift that my mother and stepfather loved! When I first started looking for personalised crates there were a few websites but chose plantabox due to their impressive feedback and high quality other products. I was not disappointed on either accounts and urge anyone else looking around for this product to go with Plantabox rather than a more generic large scale personalised gift company as the standard of crate and impeccable customer service with Plantabox was second to none. I only wish all online companies were like this!
Besides the customer service, the product was also beautiful, well made and everything I was expecting and have sent in some photos 🙂
(I’ve just re-read this and realised that if you put it on your feedback section might sound too good to be real (and feel free to edit any of it for the website) but I am sincerely over the moon with this company after they saved the day on Friday)