Customer Feedback

World class customer service…

Sometimes things do go wrong and we are proud of our team and the way they react when there’s a glitch, and here’s why we do it, we get lovely feedback from our customers and the world seems like a better place for it:

“I am pleased to say the replacement crate was delivered this morning as promised. My sister in law is absolutely delighted  with the new crate together with the extra gifts which you enclosed. That was very kind and thoughtful of you and I am very grateful for your personal intervention. I have to say I am extremely impressed with Plantabox. Your initial response to my complaint was immediate and without any quibbles or excuses. You then addressed the solution and expedited a replacement crate together with some extra gifts. In my opinion, this is the type of service one would expect from a world class company and I now put Plantabox in that category! Many thanks once again a now very happy and most satisfied customer.”

mike feedback